We hope you are pleased with your bennettandbates product but in the unfortunate event that you are not, we are happy to refund items which are returned to us in their original condition. Items must be returned to us within 14 working days of receipt and postage needs to be paid by yourself. Please note that we are not able to accept responsibility for items which are lost in transit and we can only refund items that are purchased through our website. Monies will be refunded to your account within 14 working days of receipt of the goods in their original condition.
On the unfortunate occasion that your goods arrive damaged, please notify us within 48 hours of receipt and send images if possible to . Please return them to the address below and we will arrange a replacement and refund of your postage costs.

Please note that you can re-use the bag we sent your product in, to return your goods. Just re-seal the bag with the second glue strip and re-address with our details below.


3a Lime Tree Walk
TN13 1YH